Does ’15 Items or Less’ Apply to Me? Why Some Folks Can’t Read While Those Who Can Often Pretend They Don’t Understand It was 8:00 AM at my local supermarket. The Manager had the majority of his employees stocking shelves, leaving only the Express Lane open. I bought a loaf of French bread, took my place in line as the 5th customer in the Express Lane. Minutes later, four more customers lined up behind me. The cashier picked up her phone and barked, “Second checker.” That announcement never fails to stir ambivalence in the hearts of all customers. We are
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